User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use our site and services. We take your privacy seriously and set out below the main types of data we process, why we process it, how we keep it secure and the choices you have about your information.

Types of data we collect

Personal data

When you create an account or contact us we collect personal information such as your name, date of birth, residential address, email address, telephone number and identity documents for verification. We may also keep records of correspondence and account security details (for example, password hashes and security questions).

Technical data

We collect technical information automatically when you use our services. This includes IP address, device and browser type, operating system, geolocation data at a city level, session identifiers and interaction logs. This data helps us operate the service, detect fraud and improve reliability.

Transactional data

Transactional and payment data includes records of deposits, withdrawals, bets and game activity. We retain payment method identifiers and transaction histories to process payments and for regulatory and fraud-prevention purposes. Aggregated activity data is used for reporting and analytics.

How we use your information

We use data to provide and maintain your account, process payments, verify identity, prevent fraud, comply with legal obligations and respond to enquiries. We also use information to monitor account activity, investigate suspected abuse and to contact you about important service updates. We do not use your personal data for marketing unless you have given consent.

Data protection practices

We protect personal information using a mix of administrative, technical and physical safeguards such as access controls, encryption where appropriate, secure data storage and regular security testing. Access to personal data is limited to authorised staff and third-party service providers that process data on our behalf under contract.

Cookies and tracking technologies

We use cookies, web beacons and similar tracking tools to remember preferences, keep you logged in, analyse site usage and deliver basic functionality. Some cookies are essential for the service; others are optional and used for analytics. You can manage cookie settings through your browser or the cookie controls on our site.

User rights

You have rights to access personal data we hold about you, to request correction of inaccuracies, and to request deletion in certain circumstances. You may also object to or restrict processing, and where applicable request portability of data. Requests will be handled in line with applicable data protection law.

Access, correction and deletion

To access, correct or request deletion of your personal data, contact our support team. We may need to verify your identity before processing such requests. In some cases we may retain limited data where required for compliance, dispute resolution or to fulfil contractual obligations.

Information sharing and third parties

We share personal data with payment processors, identity verification services, fraud prevention partners and other service providers who help deliver our services. We may also disclose information in response to lawful requests by public authorities, to enforce our terms or to protect rights, property or safety.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be communicated via the site or by email where appropriate. The date of the latest revision is shown on the site.

Contact

If you have questions about this policy or wish to exercise your rights, please contact [email protected].