Responsible Gambling

We take responsible gambling seriously. Our aim is to help you play in a safe, controlled way and to give clear tools and information so you can set limits that suit your lifestyle. If you ever need to step back or get support, we make that straightforward and confidential.

Player protection principles

We prioritise player safety, fair play and practical controls. We expect all customers to gamble only with affordable amounts and to follow our account rules. We also monitor account activity to identify patterns that may indicate harm and to prompt early intervention when needed.

Activity-control tools

You can manage play directly from your account. Tools include deposit and loss limits, session reminders, time-outs and self-exclusion. Limits are applied immediately for reductions; increases follow a cooling-off period to help avoid impulsive changes.

Deposit limits

Set daily, weekly and monthly deposit limits from your Responsible Gambling settings. Default limits are available and can be reduced immediately. Any request to raise limits is subject to a 7-day cooling-off period before it takes effect.

Loss limits

Loss limits allow you to cap net losses per session or over a selected period. If you reach your limit, further play and deposits are blocked until the limit resets or you choose a longer break. Loss limits are useful for keeping stakes aligned with your budget.

Time limits, session reminders and cooling-off

Session reminders appear during play to show time played and money wagered. You can set automatic reminders at intervals and choose to end a session. Short cooling-off periods (24-48 hours) are available instantly from account settings and block deposits while active.

Self-exclusion

Self-exclusion options include 6 months, 1 year or permanent exclusion. When you self-exclude, your account is closed or suspended, marketing stops and access to play is blocked. Self-exclusion is processed quickly and is a robust way to take an extended break.

Recognising problematic behaviour

Warning signs include spending more than planned, chasing losses, borrowing to play, neglecting responsibilities and hiding activity. If you or someone close to you shows these signs, act early by using limits, time-outs or self-exclusion and contact support for help.

Practical tips to stay in control

Set realistic deposit and loss limits, schedule regular breaks, avoid gambling when stressed or distracted, and do not fund gambling with essential bills. Use session reminders and check your activity history regularly to spot changes in behaviour.

Professional help and support organisations

If you need specialist support, contact recognised organisations such as GamCare, GambleAware, Gamblers Anonymous or Samaritans. These services offer confidential advice, self-assessment tools and referral to local support. If you want help applying limits or self-excluding, our support team can guide you through the process.