Terms and Conditions

These Terms and Conditions explain the rules for using the Lucky Wave Casino platform and the services available through it. They form the agreement between us and each person who creates or uses an account. By registering or continuing to use the platform, you confirm that you have read and accepted these terms. Please do not use the platform if you do not agree.

Account responsibilities

You are responsible for keeping your login details secure and for activity carried out through your account. Do not share access with another person or allow anyone else to use your account. Tell us promptly if you believe your account has been accessed without your permission.

Keep your contact and personal details accurate and up to date. We may ask you to verify your identity, age, address, payment method or other account information. You must provide genuine, readable documents when requested. We may restrict account access or delay a transaction while checks are pending. Any applicable account limits and available limit-setting tools are shown in your account.

Eligibility requirements

You must be at least 18 years old and legally permitted to use the platform where you are located. You must register in your own name and may hold only one personal account. We may refuse or close accounts where information is incomplete, inaccurate or cannot be verified, or where a person is not eligible to use the services.

You must not use the platform if you are subject to a restriction that prevents you from gambling. If you need a break, use the available time-out or self-exclusion options, or contact us for assistance.

Acceptable platform use

Use the platform only for personal, lawful purposes. Do not interfere with its operation, exploit errors, use automated tools, attempt to manipulate outcomes or engage in fraud, collusion or other improper activity. You must not use another person’s payment details without permission or make deposits using funds you are not entitled to use.

We may review account activity where we identify a possible breach, security concern or unusual transaction. We may request further information, limit access, suspend an account or close it where reasonably necessary. We will handle any remaining balance in line with these terms and the outcome of relevant checks.

Bonuses and promotions

Promotions are subject to the terms displayed with each offer, including eligibility, any wagering requirements, expiry dates, game restrictions and maximum bet rules. Check those details before opting in or using a bonus. We may withhold or remove a promotional benefit if the offer is used contrary to its terms or these conditions. A promotion does not change the rules that apply to your account or deposits.

Deposits and withdrawals

Use a payment method registered in your own name. Available methods, minimum and maximum amounts, fees and processing estimates are shown in the cashier and may depend on the method selected. We may ask for verification before accepting a deposit or processing a withdrawal. Withdrawal checks may include confirming your identity, payment method and account activity. Processing times can vary, and a request may be delayed while checks are completed.

Disputes

If you have a concern about your account or a transaction, contact our support team and provide the relevant details. We will review the information and explain our decision. If the matter remains unresolved, you may use any applicable independent dispute-resolution route available to you.

Changes to these terms

We may update these terms when our services or requirements change. The current version will be available on the platform, with the date of the latest update where provided. If a change affects your use of the services, we will take reasonable steps to bring it to your attention. Continuing to use the platform after updated terms take effect means you accept them. If you do not agree, stop using the platform and contact us about your account.